Shipping & Returns
We aim to ship all orders within 48 hours Monday - Friday 9am - 4pm.
We use Australia Post to deliver our parcels. You will be notified of your order tracking number from Australia Post so that you may track the delivery to your nominated address.
The rate charged for the postage of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be. You will have a chance to not place your order if you decide not to.
International orders: Please note that international orders (including New Zealand) may be subject to customs and quarantine laws and import taxes unique to your country. Some countries may have quarantine restrictions that do not allow the import of products (i.e. floral botanicals or orange slices on our soaps).
Import taxes are normally based on items being over a certain value set by your local authority. These taxes are out of our control and we do not pay these taxes. We advise contacting your local customs office to find out what the restrictions and/or taxes may be. Honesty is always the best policy.
If you are not happy with your product because it is damaged or faulty, please contact us and we will let you know our return address. Once we receive your item, we will inspect it and inform you on the status of your refund or replacement. If your return is approved, we will initiate a refund to your credit card (or original method of payment) or arrange to send you a replacement. You will receive payment credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. We do not exchange items for ‘change of mind’, so please choose carefully.